Shipping and return policies for Ruin

Shipping Info
Orders are typically processed in 1-2 weeks, but sometimes can take up to 8 weeks to process if an item is on backorder.

INTERNATIONAL CUSTOMERS
VAT & Import duty is not collected at the time of your purchase. You may be subject to pay both upon collection of your parcel. In accordance with USPS regulations, we must declare accurate values on the item being shipped.

Delivered but not Received
Once the tracking status has been marked as delivered, it is no longer the responsibility of the United States Postal Service. Southern Lord is also not responsible for lost or stolen packages, so please check with your fellow residents and neighbors regarding its whereabouts.

Shipping Methods
Media Mail
CD’s & Vinyl ONLY, shirts cannot be shipped Media Mail.
Delivery time period 2 – 8 Business Days

First Class Mail
Delivery time period 1 – 3 Business Days

Priority Mail
Delivery Time Period 1 – 3 Business Days

First Class Mail International
Delivery Time Period varies by destination due to customs.

Priority Mail Internatinal
Delivery Time Period 6 – 10 Business Days
Return Policy
Refunds
Are subject to a non refundable restocking fee and will be deducted from all cancelled transactions.

Exchanges
Customer must pay for return postage as well as postage to ship the new item.
Please return to:
Southern Lord Recordings
PO BOX 291967
Los Angeles CA 90029

Include a note inside the package stating what you would like to exchange it for.

Incorrect or Damaged Orders
Please contact customerservicewarrior@southernlord.com and we will do our best to remedy the situation.

Regarding Vinyl Records-
Southern Lord is not responsible for minor cosmetic damage that may take place during shipping. We do our best in providing extra protection when packing orders but sometimes the USPS doesn’t handle the packages with care. Warped, damaged and/or defective vinyl will be replaced or refunded.

Please include photos or a short video to indicate the damage.